It looks like they are going to let each of them fail and deal with them on a case-by-case basis. They need to do a recall on every single model they have out there but I suspect they are avoiding doing it due to the significant cost that would be associated. If you have a Scala pump from Grundfos in your house I would be proactive and demand that they replace it. Looking at the reviews on this page I'm feeling pretty depressed that this is going to get sorted in a timely fashion. They still haven't contacted us to tell us when the problem will be sorted and I'm afraid the mold is going to spread throughout the entire ground floor causing even more damage. Now we are 28 days later and all of the floors downstairs are going to have to be taken up and there is mold growing under the stairs where the pump leaked. If the problem had been dealt with straight away the damage would have been minimal. However they have yet to be replaced and recently ours broke, when it broke we informed DRES about it who failed to quickly get us in contact with the Grundfos claims department to sort this out. We knew this was going to be an issue and these pumps were supposed to be replaced. This model of pump has broken in basically every new home it has been installed in causing leaks and significant damage to the properties. We have a Scala pump on our home that Grundfos supplied to the developer, DRES. Scala Pump Leak in new build, no support from Grundfos Please can you give us a call directly on 01525850000 and we will be happy to assist you further to ensure you are satisfied with our product. This can range from the correct sizing of the pump, type of water going through the system, restrictions etc. There are a lot of factors that can cause a loss in efficiency. Please be assured that quality of our products is our top priority and we take our customers’ feedback very seriously. Steve, we are very sorry to hear that you have been having issues with our pump. Please can you either provide us with your contact number or can you call us on 01to discuss this with you. In terms of the replacement, you haven’t given us an opportunity to resolve the situation or allowed us to discuss this directly with yourself instead of using bad language that is not necessary on social media. I would like to discuss this further with you please hence the reason as to why I asked for you to call me. This could be old stock that has been put in by the plumber. This brings into question where this pump was purchased from as we have not manufactured this pump or sold it since 2019. UPDATE: Hi Steve, I do appreciate your frustrations on this matter, however the UPS 2 15-50 you had installed 2-3 years ago is an obsolete pump and has been obsolete for approximately 5 years. I kept saying the pump, the pump and they all insisted that I had the best pump and it was adequate for the 18 radiator system! It is now going in the bin where it belonged from the beginning. The last engineer wanted to rip out the whole system and start again. I have changed 3 way valves, Had power flushes and several engineers in to look at the system. The system never ran properly with your pump. And by the way, the new pump is running in the same place, on the same system, same pipes and same treated water. I researched before purchasing my Grundfos UPS2 15-50/60 to ensure I purchased the most reliable pump. Scroll down the comments it is not an isolated case. Resolved now and I will just avoid Grundfos pumps in future. It is ok Grundfos messaging to say call us ? What's the point, you wont give me my money back or replace the pump or pay compensation for all the hassle and the constant complaints of a cold house. UPDATE Had A TOWER apump-he fitted and it has solved all the issues I have had over the past 2 to 3 years. Hopefully on Friday my heating will all be working with a new pump of a different brand. I called 2 recommended heating engineers local to me on the south coast and they both stated that Grundfos used to be the go to pumps but recently they have had major reliability issues and both companies said they will no longer fit Grundfos pumps for clients. Water and heating has now become an issue. I have now decided to replace the pump and the far end rads do not get hot even when fully balanced. I have replaced 3 way valves, cleaned and powerflushed the system all at great cost. My last/ current pump started to lose efficiency after about 8 months.
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